Installing Connect Tunnel Service

Using Connect Tunnel Service involves installing both Connect Tunnel (CT) and Connect Tunnel Service (CTS).

To install and configure Connect Tunnel Service:

1	Log into the Appliance Management Console (AMC) on your Dell SMA or EX Series appliance.

2	Navigate to the Agent Configuration > Download page.

3	Under Client Installation Packages, download the 32-bit or 64-bit installation packages for both Connect Tunnel and Connect Tunnel Service.

4	Install Connect Tunnel first (ngsetup_<xx>.exe or ngsetup64_<xx>.exe).

A shortcut named Dell VPN Connection is created on the desktop.

5	Install Connect Tunnel Service (ctssetup_<xx>.exe or ctssetup64_<xx>.exe).

A shortcut named Dell VPN Service Options is created on the desktop.

6	On the desktop, double-click the Dell VPN Service Options shortcut. Alternatively, double-click Dell VPN Service Options in the Control Panel. The Dell VPN Service Properties dialog box appears.

 

7	On the VPN tab, configure these settings:

Setting	Description
VPN Connection Name	Type the name of the Dell Connect Client connection object exactly as it appears in the Windows Network Connections window (Start|Connect To|Show All Connections). By default, this is Dell VPN Connection.
Hostname or IP address	Type the host name or IP address of the Dell SMA or EX Series appliance.
Login group	Type the name of the realm used by users in this login group.
Username and Password	Type the credentials for a user in this Login group. You must enter a username and password or a certificate CN. In some cases of chained authentication, both a username and certificate are required.
Certificate CN	A certificate's common name (CN) identifies its owner. Specify the CN for the certificate associated with this realm.

8	On the Service tab, configure the following settings:

Setting	Description
Number of attempts to restart a failed connection	Specify how many times to attempt restarting if an initial connection attempt fails.
Endless Retries	Select this check box to continuously keep trying to connect until connected successfully.
Time interval between restart attempts	Specify the amount of time (in minutes) to wait between restart attempts.

9	Click the Start button. The Start and Stop buttons are used to control the service.

10	To verify that Connect Tunnel started, open the Dell VPN Connection shortcut on the desktop. You should see the established connection.

Alternatively, you can issue the ipconfig command on the command line to verify that you have a virtual IP address for the Dell VPN Connection.