System_Diagnostics

System > Diagnostics

This section provides an overview of the System > Diagnostics page and a description of the configuration tasks available on this page.

• System > Diagnostics Overview

• Downloading the Tech Support Report

• Performing Diagnostic Tests

System > Diagnostics Overview

The System > Diagnostics page allows the administrator to download a tech support report and perform basic network diagnostics.

Tech Support Report

Downloading a Tech Support Report records system information and settings that are useful to Dell SonicWALL Technical Support when analyzing system behavior. To download the Tech Support report, click Download Report under Tech Support Report. For information about configuration tasks related to the Tech Support Report section, refer to the Downloading the Tech Support Report.

Diagnostic Tools

Diagnostic tools allows the administrator to test SRA connectivity by performing a ping, TCP connection test, DNS lookup, or Traceroute for a specific IP address or Web site. You can also perform a bandwidth test between the SRA appliance and your local computer, or do an SNMP query to display information about the appliance. For information about configuration tasks related to the Diagnostic Tools section, refer to Performing Diagnostic Tests.

Downloading the Tech Support Report

To download the tech support report, click the Download Report button on the System > Diagnostics page. A Windows pop-up will display confirming the download. Click Save to save the report. The tech support report is saved as a .zip file, containing graphs, event logs and other technical information about your SRA appliance.

Performing Diagnostic Tests

You can perform standard network diagnostic tests on the SRA appliance in the System > Diagnostics page. To run a diagnostic test, perform the following steps:

1. Navigate to the System > Diagnostics page.

2. In the Diagnostic Tool drop-down list, select Bandwidth Test, TCP Connection Test, DNS Lookup, Ping, Ping6, Traceroute, Traceroute6, SNMP Query, or Botnet Test.

These diagnostic tools perform the following functions:

Diagnostic Tool	Function
Bandwidth Test	Measures the upload and download speed of the network connection between your computer and the SRA appliance.
TCP Connection Test	Tests the connectivity of a port, which is specified by appending a colon and port number to the host name or IP address (e.g., 10.9.9.19:83 or www.myhost.com:83. If no port is specified, port 80 is tested.
DNS Lookup	Translates a DNS name to an IP address and vice versa.
Ping	Tests the connection to a host or IP address.
Ping6	Tests the connection to an IPv6 address or domain. Ping6 is meant for use with IPv6 addresses and networks.
Traceroute	Identifies the route and number of hops needed to connect to a host or IP address.
Traceroute6	Identifies the route and number of hops needed to connect to an IPv6 address or domain. Traceroute 6 is meant for use with IPv6 addresses and networks.
SNMP Query	Looks up SNMP information from the selected MIB. SNMP must be enabled (System > Administration page) before a query can be performed. In the SNMP MIB drop-down list, select the MIB for which to display the values. The SNWL-SSLVPN-MIB is the SRA specific MIB that shows device statistics and licensing information. The SNWL-COMMON-MIB is a file common to all Dell SonicWALL products and shows product name, serial, firmware, ROM version, and asset number (user defined). The rest of the MIBs are standard SNMP MIBs including SNMPv2-MIB and All SNMP MIB-2, or you can select ALL MIBs.
Botnet Test	Identifies whether an IP address is a Botnet IP address.

3. If prompted for additional information like a Host or IP Address, type the requested information.

4. Click Enter.

The results display at the bottom of the page.