Configuring and Using the Accelerator

In the Workflows page, all the Workflows related to the Accelerator are displayed. Before you can use the Accelerator, you must first set up the connections for the following:

•	SonicWALL GMS – using SonicWALL GMS credentials

•	Autotask – using a Autotask login

The Accelerator consists of three Workflows:

•	Creating and Updating Configurations

•	Creating Tickets

•	Email a Status Report

Before using these Workflows, complete the following steps:

1	Click Configure next to each Workflow, and then enter the required connection information.

2	Click Test Connection to verify the details have been correctly captured and the endpoints are accessible.

3	Where the endpoint is not exposed to the Internet, choose the DropPoint registered in the last step from the DropPoint drop-down list.

Creating and Updating Configurations

This workflow refreshes the list of Autotask Configurations from SonicWALL GMS.

On first use, click Run Now to pull the list of configurations through. Use the Turn On link to enable Always On mode.

In this mode, configurations are automatically refreshed every six hours.

Creating Tickets

Create Tickets raises tickets for firewall device alerts and automatically closes tickets where the originating alert is no longer present in the GMS appliance. When Always On is enabled, this workflow checks for new tickets every 15 minutes.

The SonicWALL and Autotask connection configuration for Ticket Creation is the same as the prior integration. Provided these connections have been correctly specified, the Queue drop-down list is populated with a list of all available queues in Autotask. Select the queue you would like to create tickets within and click Save.

Email a Status Report

This workflow is used to provide feedback on integration activity and can be configured to run at a specific interval. Specify the email addresses you would like to receive these notifications, separating them with a semi-colon if more than one is required. Finally, indicate the types of feedback you would like to receive (configuration reports and/or ticket reports).