Downloading & Generating the Tech Support Report

Downloading a Tech Support Report records system information and settings that are useful to Dell SonicWALL Technical Support when analyzing system behavior. The following options are available for Tech Support Reports:

•
Download Current Report—Clicking this button will prompt a Windows pop-up to display confirming the download. Click Save to save the report. The Tech Support Report is saved as a .zip file, containing graphs, event logs and other technical information about your SRA appliance.
•
Email Current Report— Click to email the TSR report to the Email address specified in the Email Reports to field.
•
Generate TSR on Restart—Enable this option by selecting the check box. When enabled, the SRA appliance will generate a new TSR upon every restart of the appliance. The latest report generated from an appliance restart is available in the drop down list, prefaced with “Restarted_TSR_”.
•
Download—This button allows you to download the latest Restarted Tech Support Report to your local system.
•
Delete—This button allows you to delete the latest Restarted Tech Support Report.
•
Email—Click this button to email the latest Restarted Tech Support Report to the values specified in the Mail Server field on the Log > Settings page.
•
Automatically email new reports upon generation—Select this check box to enable automatic emailing of the latest Restarted Tech Support Report. You must specify the Mail Server and Mail From Address fields on the Log > Settings page for automated email delivery.
•
Enable scheduled TSR generation—Click the check box to enable scheduled Tech Support Reports. Once enabled, you can either have them generated Hourly or Daily. Note that a maximum of 12 TSRs will be stored, with a total file size not exceeding 50 MB. Scheduled Tech Support Reports are mostly used for diagnostics or troubleshooting purposes by a Dell SonicWALL technician, if needed.
* 
NOTE: Scheduled TSR is disabled by default. You must enable the feature on the <SSLVPN>/cgi-bin/diag page first.
•
Download—This button allows you to download the latest scheduled Tech Support Reports to your local system.
•
Delete—This button allows you to delete the latest scheduled Tech Support Reports.
•
Email—Click this button to email the latest scheduled Tech Support Reports to the values specified in the Mail Server field on the Log > Settings page.
•
Automatically email new reports upon generation—Select this check box to enable automatic emailing of the latest scheduled Tech Support Reports. You must specify the Mail Server and Mail From Address fields on the Log > Settings page for automated email delivery.