Downloading and Installing Virtual Assist Stand Alone Client (VASAC)

To use Virtual Assist, both the technician and customer must download the Virtual Assist Stand Alone Client (VASAC) from the portal page. From the portal page, the technician can fill in all the necessary login parameters, then download the client installer by clicking the Virtual Assist button. You can double-click the downloaded installer to automatically login to the firewall.

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Without an Invitation

The customer can download and install the VASAC from the customer login page if you have previously enabled the option, Enable Support without Invitation (see Enable Virtual Assist ).

With an Invitation

If the option is disabled, to download and launch the VASAC, customers must click the provided link from the invitation email sent by the technician.