VoIP_voIPCalls

VoIP Overview

This section provides an overview of VoIP. It contains the following sections:

The remainder of the chapter describes how to configure and use SonicWALL VoIP:

VoIP Settings

What is VoIP?

Voice over IP (VoIP) is an umbrella term for a set of technologies that allow voice traffic to be carried over Internet Protocol (IP) networks. VoIP transfers the voice streams of audio calls into data packets as opposed to traditional, analog circuit-switched voice communications used by the public switched telephone network (PSTN).

VoIP is the major driving force behind the convergence of networking and telecommunications by combining voice telephony and data into a single integrated IP network system. VoIP is all about saving cost for companies through eliminating costly redundant infrastructures and telecommunication usage charges while also delivering enhanced management features and calling services features.

VoIP Security

Companies implementing VoIP technologies in an effort to cut communication costs and extend corporate voice services to a distributed workforce face security risks associated with the convergence of voice and data networks. VoIP security and network integrity are an essential part of any VoIP deployment.

The same security threats that plague data networks today are inherited by VoIP but the addition of VoIP as an application on the network makes those threats even more dangerous. By adding VoIP components to your network, you’re also adding new security requirements.

VoIP encompasses a number of complex standards that leave the door open for bugs and vulnerabilities within the software implementation. The same types of bugs and vulnerabilities that hamper every operating system and application available today also apply to VoIP equipment. Many of today's VoIP call servers and gateway devices are built on vulnerable Windows and Linux operating systems.

Firewall Requirements for VoIP

VoIP is more complicated than standard TCP/UDP-based applications. Because of the complexities of VoIP signaling and protocols, as well as inconsistencies that are introduced when a firewall modifies source address and source port information with Network Address Translation (NAT), it is difficult for VoIP to effectively traverse a standard firewall. Here are a few of the reasons why.

VoIP operates using two separate protocols - A signaling protocol (between the client and VoIP Server) and a media protocol (between the clients). Port/IP address pairs used by the media protocols (RTP/RTCP) for each session are negotiated dynamically by the signaling protocols. Firewalls need to dynamically track and maintain this information, securely opening selected ports for the sessions and closing them at the appropriate time.
Multiple media ports are dynamically negotiated through the signaling session - negotiations of the media ports are contained in the payload of the signaling protocols (IP address and port information). Firewalls need to perform deep packet inspection on each packet to acquire the information and dynamically maintain the sessions, thus demanding extra firewall processing.
Source and destination IP addresses are embedded within the VoIP signaling packets - A firewall supporting NAT translates IP addresses and ports at the IP header level for packets. Fully symmetric NAT firewalls adjust their NAT bindings frequently, and may arbitrarily close the pinholes that allow inbound packets to pass into the network they protect, eliminating the service provider's ability to send inbound calls to the customer. To effectively support VoIP it is necessary for a NAT firewall to perform deep packet inspection and transformation of embedded IP addresses and port information as the packets traverse the firewall.
Firewalls need to process the signaling protocol suites consisting of different message formats used by different VoIP systems - Just because two vendors use the same protocol suite does not necessarily mean they will interoperate.

To overcome many of the hurdles introduced by the complexities of VoIP and NAT, vendors are offering Session Border Controllers (SBCs). An SBC sits on the Internet side of a firewall and attempts to control the border of a VoIP network by terminating and re-originating all VoIP media and signalling traffic. In essence, SBCs act as a proxy for VoIP traffic for non-VoIP enabled firewalls. Dell SonicWALL network security appliances are VoIP enabled firewalls that eliminate the need for an SBC on your network.

VoIP Protocols

VoIP technologies are built on two primary protocols, H.323 and SIP.

H.323

H.323 is a standard developed by the International Telecommunications Union (ITU). It is a comprehensive suite of protocols for voice, video, and data communications between computers, terminals, network devices, and network services. H.323 is designed to enable users to make point-to-point multimedia phone calls over connectionless packet-switching networks such as private IP networks and the Internet. H.323 is widely supported by manufacturers of video conferencing equipment, VoIP equipment and Internet telephony software and devices.

H.323 uses a combination of TCP and UDP for signaling and ASN.1 for message encoding. H.323v1 was released in 1996 and H.323v5 was released in 2003. As the older standard, H.323 was embraced by many early VoIP players.

An H.323 network consists of four different types of entities:

Terminals - Client end points for multimedia communications. An example would be an H.323 enabled Internet phone or PC.
Gatekeepers - Performs services for call setup and tear down, and registering H.323 terminals for communications. Includes:
Address translation.
Registration, admission control, and status (RAS).
Internet Locator Service (ILS) also falls into this category (although it is not part of H.323). ILS uses LDAP (Lightweight Directory Access Protocol) rather than H.323 messages.
Multipoint control units (MCUs) - Conference control and data distribution for multipoint communications between terminals.
Gateways - Interoperation between H.323 networks and other communications services, such as the circuit-switched Packet Switched Telephone Network (PSTN).

SIP

The Session Initiation Protocol (SIP) standard was developed by the Internet Engineering Task Force (IETF). RFC 2543 was released in March 1999. RFC 3261 was released in June 2002. SIP is a signaling protocol for initiating, managing and terminating sessions. SIP supports ‘presence’ and mobility and can run over User Datagram Protocol (UDP) and Transmission Control Protocol (TCP).

Using SIP, a VoIP client can initiate and terminate call sessions, invite members into a conferencing session, and perform other telephony tasks. SIP also enables Private Branch Exchanges (PBXs), VoIP gateways, and other communications devices to communicate in standardized collaboration. SIP was also designed to avoid the heavy overhead of H.323.

A SIP network is composed of the following logical entities:

User Agent (UA) - Initiates, receives and terminates calls.
Proxy Server - Acts on behalf of UA in forwarding or responding to requests. A Proxy Server can fork requests to multiple servers. A back-to-back user agent (B2BUA) is a type of Proxy Server that treats each leg of a call passing through it as two distinct SIP call sessions: one between it and the calling phone and the other between it and the called phone. Other Proxy Servers treat all legs of the same call as a single SIP call session.
Redirect Server - Responds to request but does not forward requests.
Registration Server - Handles UA authentication and registration.

SonicWALL’s VoIP Capabilities

The following sections describe SonicWALL’s integrated VoIP service:

VoIP Security

Traffic legitimacy - Stateful inspection of every VoIP signaling and media packet traversing the firewall ensures all traffic is legitimate. Packets that exploit implementation flaws, causing effects such as buffer overflows in the target device, are the weapons of choice for many attackers. Dell SonicWALL network security appliances detect and discard malformed and invalid packets before they reach their intended target.
Application-layer protection for VoIP protocols - Full protection from application-level VoIP exploits through SonicWALL Intrusion Prevention Service (IPS). IPS integrates a configurable, high performance scanning engine with a dynamically updated and provisioned database of attack and vulnerability signatures to protect networks against sophisticated Trojans and polymorphic threats. SonicWALL extends its IPS signature database with a family of VoIP-specific signatures designed to prevent malicious traffic from reaching protected VoIP phones and servers.
DoS and DDoS attack protection - Prevention of DoS and DDoS attacks, such as the SYN Flood, Ping of Death, and LAND (IP) attack, which are designed to disable a network or service.
Validating packet sequence for VoIP signaling packets using TCP to disallow out of sequence and retransmitted packets beyond window.
Using randomized TCP sequence numbers (generated by a cryptographic random number generator during connection setup) and validating the flow of data within each TCP session to prevent replay and data insertion attacks.
Ensures that attackers cannot overwhelm a server by attempting to open many TCP/IP connections (which are never fully established-usually due to a spoofed source address) by using SYN Flood protection.
Stateful monitoring - Stateful monitoring ensures that packets, even though appearing valid in themselves, are appropriate for the current state of their associated VoIP connection.
Encrypted VoIP Device Support - SonicWALL supports VoIP devices capable of using encryption to protect the media exchange within a VoIP conversation or secure VoIP devices that do not support encrypted media using IPsec VPNs to protect VoIP calls.
Application-Layer Protection - SonicWALL delivers full protection from application-level VoIP exploits through SonicWALL Intrusion Prevention Service (IPS). SonicWALL IPS is built on a configurable, high performance Deep Packet Inspection engine that provides extended protection of key network services including VoIP, Windows services, and DNS. The extensible signature language used in SonicWALL’s Deep Packet Inspection engine also provides proactive defense against newly discovered application and protocol vulnerabilities. Signature granularity allows SonicWALL IPS to detect and prevent attacks based on a global, attack group, or per-signature basis to provide maximum flexibility and control false positives.

VoIP Network

VoIP over Wireless LAN (WLAN) - SonicWALL extends complete VoIP security to attached wireless networks with its Distributed Wireless Solution. All of the security features provided to VoIP devices attached to a wired network behind a SonicWALL are also provided to VoIP devices using a wireless network.

Note: SonicWALL’s Secure Wireless Solution includes the network enablers to extend secure VoIP communications over wireless networks. Refer to the Dell SonicWALL Secure Wireless Network Integrated Solutions Guide available on the Dell SonicWALL Web site http://www.sonicwall.com for complete information.

Bandwidth Management (BWM) and Quality-of-Service (QoS) - Bandwidth management (both ingress and egress) can be used to ensure that bandwidth remains available for time-sensitive VoIP traffic. BWM is integrated into SonicWALL Quality of Service (QoS) features to provide predictability that is vital for certain types of applications.
WAN redundancy and load balancing - WAN redundancy and load balancing allows for an interface to act as a secondary WAN port. This secondary WAN port can be used in a simple active/passive setup, where traffic is only routed through it if the primary WAN port is down or unavailable. Load balancing can be performed by splitting the routing of traffic based on destination.
High availability - High availability is provided by SonicOS high availability, which ensures reliable, continuous connectivity in the event of a system failure.

VoIP Network Interoperability

Plug-and-protect support for VoIP devices - With SonicOS, VoIP device adds, changes, and removals are handled automatically, ensuring that no VoIP device is left unprotected. Using advanced monitoring and tracking technology, a VoIP device is automatically protected as soon as it is plugged into the network behind a firewall.
Full syntax validation of all VoIP signaling packets - Received signaling packets are fully parsed within SonicOS to ensure they comply with the syntax defined within their associated standard. By performing syntax validation, the firewall can ensure that malformed packets are not permitted to pass through and adversely affect their intended target.
Support for dynamic setup and tracking of media streams - SonicOS tracks each VoIP call from the first signaling packet requesting a call setup, to the point where the call ends. Only based on the successful call progress are additional ports opened (for additional signaling and media exchange) between the calling and called party.

Media ports that are negotiated as part of the call setup are dynamically assigned by the firewall. Subsequent calls, even between the same parties, will use different ports, thwarting an attacker who may be monitoring specific ports. Required media ports are only opened when the call is fully connected, and are shut down upon call termination. Traffic that tries to use the ports outside of the call is dropped, providing added protection to the VoIP devices behind the firewall.

Validation of headers for all media packets - SonicOS examines and monitors the headers within media packets to allow detection and discarding of out-of-sequence and retransmitted packets (beyond window). Also, by ensuring that a valid header exists, invalid media packets are detected and discarded. By tracking the media streams as well as the signaling, SonicWALL provides protection for the entire VoIP session.
Configurable inactivity timeouts for signaling and media - In order to ensure that dropped VoIP connections do not stay open indefinitely, SonicOS monitors the usage of signaling and media streams associated with a VoIP session. Streams that are idle for more than the configured timeout are shut down to prevent potential security holes.
SonicOS allows the administrator to control incoming calls - By requiring that all incoming calls are authorized and authenticated by the H.323 Gatekeeper or SIP Proxy, SonicOS can block unauthorized and spam calls. This allows the administrator to be sure that the VoIP network is being used only for those calls authorized by the company.
Comprehensive monitoring and reporting - For all supported VoIP protocols, SonicOS offers extensive monitoring and troubleshooting tools:
Dynamic live reporting of active VoIP calls, indicating the caller and called parties, and bandwidth used.
Audit logs of all VoIP calls, indicating caller and called parties, call duration, and total bandwidth used. Logging of abnormal packets seen (such as a bad response) with details of the parties involved and condition seen.
Detailed syslog reports and ViewPoint reports for VoIP signaling and media streams. SonicWALL ViewPoint is a Web-based graphical reporting tool that provides detailed and comprehensive reports of your security and network activities based on syslog data streams received from the firewall. Reports can be generated about virtually any aspect of firewall activity, including individual user or group usage patterns and events on specific firewalls or groups of firewalls, types and times of attacks, resource consumption and constraints, etc.

Supported VoIP Protocols

Dell SonicWALL network security appliances support transformations for the following protocols.

H.323

SonicOS provides the following support for H.323:

VoIP devices running all versions of H.323 (currently 1 through to 5) are supported
Microsoft's LDAP-based Internet Locator Service (ILS)
Discovery of the Gatekeeper by LAN H.323 terminals using multicast
Stateful monitoring and processing of Gatekeeper registration, admission, and status (RAS) messages
Support for H.323 terminals that use encryption for the media streams
DHCP Option 150. The DHCP Server can be configured to return the address of a VoIP specific TFTP server to DHCP clients
In addition to H.323 support, SonicOS supports VoIP devices using the following additional ITU standards:
T.120 for application sharing, electronic white-boarding, file exchange, and chat
H.239 to allow multiple channels for delivering audio, video and data
H.281 for Far End Camera Control (FECC)

SIP

SonicOS provides the following support for SIP:

Base SIP standard (both RFC 2543 and RFC 3261)
SIP INFO method (RFC 2976)
Reliability of provisional responses in SIP (RFC 3262)
SIP specific event notification (RFC 3265)
SIP UPDATE method (RFC 3311)
DHCP option for SIP servers (RFC 3361)
SIP extension for instant messaging (RFC 3428)
SIP REFER method (RFC 3515)
Extension to SIP for symmetric response routing (RFC 3581)

SonicWALL VoIP Vendor Interoperability

The following is a partial list of devices from leading manufacturers with which SonicWALL VoIP interoperates.

H.323 SIP

Soft-Phones:

AvayaMicrosoft NetMeeting OpenPhonePolyComSJLabs SJ Phone

Telephones/VideoPhones:

AvayaCisco D-Link PolyCom Sony

Gatekeepers:

Cisco OpenH323 Gatekeeper

Gateway:

Cisco

Soft-Phones:

Apple iChat AvayaMicrosoft MSN MessengerNortel Multimedia PC Client PingTel Instant XpressaPolyComSiemens SCS Client SJLabs SJPhoneXTen X-Lite Ubiquity SIP User Agent

Telephones/ATAs:AvayaCisco Grandstream BudgetOne Mitel Packet8 ATAPingTel Xpressa PolyCom PolyComPulver Innovations WiSIPSoundPoint

SIP Proxies/Services:

Cisco SIP Proxy Server Brekeke Software OnDo SIP ProxyPacket8 Siemens SCS SIP ProxyVonage

CODECs

SonicOS supports media streams from any CODEC - Media streams carry audio and video signals that have been processed by a hardware/software CODEC (COder/DECoder) within the VoIP device. CODECs use coding and compression techniques to reduce the amount of data required to represent audio/video signals. Some examples of CODECs are:

H.264, H.263, and H.261 for video
MPEG4, G.711, G.722, G.723, G.728, G.729 for audio

VoIP Protocols that SonicOS Does Not Perform Deep Packet Inspection on

Dell SonicWALL network security appliances do not currently support deep packet inspection for the following protocols; therefore, these protocols should only be used in non-NAT environments.

Proprietary extensions to H.323 or SIP
MGCP
Megaco/H.248
Cisco Skinny Client Control Protocol (SCCP)
IP-QSIG
Proprietary protocols (Mitel’s MiNET, 3Com NBX, etc.)

How SonicOS Handles VoIP Calls

SonicOS provides an efficient and secure solution for all VoIP call scenarios. The following are examples of how SonicOS handles VoIP call flows.

Incoming Calls

The following figure shows the sequence of events that occurs during an incoming call.

The following describes the sequence of events shown in the figure above:

Phone B registers with VoIP server - The firewall builds a database of the accessible IP phones behind it by monitoring the outgoing VoIP registration requests. SonicOS translates between phone B’s private IP address and the firewall’s public IP address used in registration messages. The VoIP server is unaware that phone B is behind a firewall and has a private IP address—it associates phone B with the firewall’s public IP address.
Phone A initiates a call to phone B - Phone A initiates a call to phone B using a phone number or alias. When sending this information to the VoIP server, it also provides details about the media types and formats it can support as well as the corresponding IP addresses and ports.
VoIP Server validates the call request and sends the request to phone B - The VoIP server sends the call request to the firewall’s public IP address. When it reaches the firewall, SonicOS validates the source and content of the request. The firewall then determines phone B’s private IP address.
Phone B rings and is answered - When phone B is answered, it returns information to the VoIP server for the media types and formats it supports as well as the corresponding IP addresses and ports. SonicOS translates this private IP information to use the firewall’s public IP address for messages to the VoIP server.
VoIP server returns phone B media IP information to phone A - Phone A now has enough information to begin exchanging media with Phone B. Phone A does not know that Phone B is behind a firewall, as it was given the public address of the firewall by the VoIP Server.
Phone A and phone B exchange audio/video/data through the VoIP server - Using the internal database, SonicOS ensures that media comes from only Phone A and is only using the specific media streams permitted by Phone B.

Local Calls

The following figure shows the sequence of events that occurs during a local VoIP call.

The following describes the sequence of events shown in the figure above:

Phones A and B register with VoIP server - The firewall builds a database of the accessible IP phones behind it by monitoring the outgoing VoIP registration requests. SonicOS translates between the phones’ private IP addresses and the firewall’s public IP address. The VoIP server is unaware that the phones are behind a firewall. It associates the same IP address for both phones, but different port numbers.
Phone A initiates a call to phone B by sending a request to the VoIP server - Even though they are behind the same firewall, phone A does not know Phone B’s IP address. Phone A initiates a call to phone B using a phone number or alias.
VoIP Server validates the call request and sends the request to phone B - The VoIP server sends the call request to the firewall’s public IP address.The firewall then determines phone B’s private IP address.
Phone B rings and is answered - When phone B is answered, the firewall translate its private IP information to use the firewall’s public IP address for messages to the VoIP server.
VoIP Server returns phone B media IP information to phone A - Both the called and calling party information within the messages are translated by SonicOS back to the private addresses and ports for phone A and phone B.
Phone A and phone B directly exchange audio/video/data - The firewall routes traffic directly between the two phones over the LAN. Directly connecting the two phones reduces the bandwidth requirements for transmitting data to the VoIP server and eliminates the need for the firewall to perform address translation.

For information on setting up VOIP, see Configuring SonicWALL VoIP Features.