Virtual_Assist_Status
Virtual Assist allows customers to login to receive technical support by adding their names to a queue. The status of customers awaiting support through Virtual Assist can be viewed within the SonicOS management interface on the Virtual Assist > Status screen.
The status of each customer includes whether the customer is currently receiving Virtual Assist support, or their position in the queue to receive support. The status screen can also provide a summary of each customer’s issue, and the name of the assigned technician. The technician or administrator providing Virtual Assist must be located inside the local network of the appliance. A customer can be manually removed from the queue by clicking the “Logout” icon on the right-side of the customer’s listing.