Troubleshooting Reports

One of the most common reasons when a report does not display is that no data is available for the selected appliance. There are several reasons why you might see this error. Analyzer displays the most likely reason(s) and gives you instructions for ways to resolve the problem.

The most common examples are shown below.

Appliance is in a Provisioned State:

Analyzer is waiting for a handshake response signal from the appliance. Generally, the TreeControl menu will also flag the appliance with a lightning bolt on a yellow background.

provisioned_msg.jpg

 

Appliance is Down

appliance_down_msg.jpg

 

Report Could Not Be Generated

There might be no data available for a variety of reasons. The most common causes are listed in this message, along with actions to take.

Msg_No_Report.jpg

 

Managing Dell SonicWALL AnalyzerReports on the Console Panel

There are management settings for the Analyzer Reporting Module on the Analyzer Console panel. A Reports selection is available on the left menu bar, which allows you to set up certain tasks in the right-hand Management pane, which contains limited configuration screens, used for managing scheduled email report configuration, system debug-level logging, and show legacy reports.

In this pane, you can set CDP Summarizer parameters and schedule emailing or archiving of reports.

Data deletion or storage specified in these menus will take place after completion of the current reports run.

Reports generated by pre 7.2 releases of Dell SonicWALL Analyzer can still be viewed, but require specific configuration. See Show Legacy (pre Analyzer 7.2) Reports.