to the left of the connection you want to modify. The Edit Connection window displays.Troubleshooting Mobile Connect
SonicWALL Mobile Connect for iOS is an application for Apple iPhone, iPod touch, and iPad that enables secure, mobile connections to private networks protected by Dell SonicWALL security appliances.
Modern business practices increasingly require that users be able to access any network resource (files, internal websites, and so on), anytime, anywhere. At the same time, ensuring the security of these resources is a constant struggle. While most users are aware that they must take care to protect computers from network security risks, this security awareness does not always extend to mobile devices like the iPhone, iPod touch and iPad. And yet, mobile devices are increasingly subject to security attacks. Furthermore, mobile devices often use insecure, untrusted, public Wi-Fi hotspots to connect to the Internet. It is therefore a challenge to provide secure, mobile access while still guarding against the inherent security risks of using mobile devices.
The SonicWALL Mobile Connect application for iPhone, iPod touch, and iPad provides secure, mobile access to sensitive network resources. Mobile Connect establishes a Secure Socket Layer Virtual Private Network (SSL VPN) connection to private networks that are protected by Dell SonicWALL security appliances. All traffic to and from the private network is securely transmitted over the SSL VPN tunnel.
iPhone 6 Plus running iOS 8 or higher
To support Per App VPN, the appliance must be running Dell Secure Mobile Access (SMA) 11.0 or higher.
New Features in Mobile Connect 3.1
This section describes the enhancements included in the Mobile Connect 3.1 release.
E-Class SRA Features
• Per App VPN – Per App VPN provides IT with granular control over which applications can access the corporate network. It ensures that data transmitted by managed applications travels through VPN, and that other data, such as an employee's personal web browsing activity, does not. Per App VPN is supported on devices running iOS 7 and higher versions for connections to E-Class SRA servers running only 11.1 SMA firmware or higher.
Key Features in Mobile Connect 3.0
The following features, some of which are specific to E-Class SRA appliances or SMB SRA appliances and Next Generation Firewalls, were added to Mobile Connect 3.0:
• iOS 7 Redesign – Apple introduced many new UI changes and design paradigms in iOS 7 that require applications to be fundamentally redesigned for iOS 7, with any changes then adapted to iOS 6. Mobile Connect has been completely redesigned to be simpler and more useful according to the design principles of iOS 7.
Mobile Connect 3.0 has a new application icon, splash screen, and look and feel when run on iOS 7. The Connect/Disconnect button has been replaced with an On/Off switch, matching the same VPN controls in the Settings application. On iOS 6 Mobile Connect retains its original look and feel.
• File Bookmarks – Mobile Connect 3.0 working with SRA 7.5 firmware introduces secure mobile access to files. Granular policy controls can be configured to allow or deny other iOS applications and features to use each file. Policies include control over whether a file can be printed, viewable offline, copied to the clipboard, or opened in a third-party application. Files Bookmarks are displayed after the VPN is connected. Selecting a Files bookmark checks and enforces the server policy, securely downloads the file, and displays it within the Mobile Connect application. Bookmarks to folders or file share root directories can also be created to allow for directory navigation.
At this time File bookmarks are supported only in SMB SRA appliances running SRA 7.5 firmware. File bookmark support in the E-Class SRA and Next Generation Firewalls is expected in a future release.
• Credential Caching – Users can now cache their username and password credentials to reduce the burden of managing their credential identities to gain access. This feature requires 10.7.x E-Class SRA firmware.
• Network Awareness – VPN connections can be configured to detect whether the user is remote or on premise and control the VPN connection accordingly. This feature requires 10.7.x E-Class SRA firmware.
• IPv6 Phase I Support – VPN connections can connect to SRA EX appliances through IPv6 and access IPv6 resources over the VPN. This feature requires 10.7.x E-Class SRA firmware.
• TLSv1.1/1.2 Support – This feature requires 10.6.4+ or 10.7.x E-Class SRA firmware.
SMB SRA & Next Generation Firewall Features
• Client Certificate Authentication and iOS VPN On Demand Support – iOS supports VPN On Demand for networks that use certificate-based authentication. VPN On Demand automatically establishes a secure VPN connection when needed. Client certificate configuration is now available for SRA appliance connections. If a client certificate is selected, VPN On Demand settings can be configured as well.
• Compression – Traffic over the VPN tunnel is compressed using the LZ4 algorithm when connected to a server that supports compression and has it enabled for the tunnel. A Compression row displaying the overall compression ratio is shown on the Monitor tab if compression is enabled. This feature requires 7.5 SRA firmware.
• End Point Control – End Point Control policy checking is done before establishing the VPN connection established. Mobile Connect supports the following attributes:
– Application
– Directory name
– File name
– Equipment ID
– iOS version.
This feature requires 7.5 SRA firmware.
Firewall and SRA Appliance Connections
E-Class SRA Appliances Connection
Connect to Mobile Connect Server
Firewall and SRA Appliance Connections
1. The first time you launch Mobile Connect, you are prompted to enable VPN functionality. Tap Enable.
2. You are then presented with the screen to begin your first connection to the Dell SonicWALL firewall or appliance. Tap Add connection.
– Name: Enter a descriptive name for the connection.
– Server: Enter the URL or IP address of the server.
Tap Next. Mobile Connect then attempts to contact the Dell SonicWALL appliance. If Mobile Connect contacts the appliance successfully, the server connection is added to the list of saved connects on the Connections screen.
4. If the attempt fails, a warning message displays, asking if you want to save the connection. Verify that the server address or URL is spelled correctly, and then tap Save.
If Mobile Connect successfully contacts the server, you are prompted to optionally enter your Username and Password (unless the server does not require this information). Enter your Username and Password, and then scroll down to the Domain field.
The Domain field is auto-populated with the default domain from the server. To select a different domain, tap Domain to display a drop-down menu of the available options, select the correct domain.
Tap Save, which displays the Connections window where you select the server connection.
E-Class SRA Appliances Connection
1. The first time you launch Mobile Connect, you are prompted to enable VPN functionality. Tap Enable.
You are then presented with the screen to begin your first connection. Tap Add connection.
– Name: Enter a descriptive name for the connection.
– Server: Enter the URL or IP address of the server.
3. Tap Next. Mobile Connect then attempts to contact the Dell SonicWALL appliance. If Mobile Connect successfully contacts the appliance, the server connection is added to the list of saved connects on the Connections screen.
4. If the attempt fails, a warning message displays asking if you want to save the connection.
Before tapping Save, verify that the server address or URL is spelled correctly. Clicking Save adds the server connection to the list of saved connections on the Connections screen.
Connect to Mobile Connect Server
After you save a new connection, the list of all configured connections displays.
To establish a Mobile Connect session, complete the following tasks:
1. Tap the connection in the list that you want to initiate. The Connection page displays. Enable the VPN by tapping the switch.
Enter your username and password if prompted (depending on whether the appliance you are connecting to allows for saving usernames and passwords), and tap Login.
3. When the connection is successfully established, the Status row changes to Connected and the VPN switch is on.
Any bookmarks defined for the portal are displayed following the Status row. Launch a bookmark by tapping on it.
4. Press the Home button on your iPhone, iPod touch, or iPad to display its home screen. You can now navigate to other applications to access your Intranet network. The status bar at the top of the iPhone, iPod touch or iPad displays a VPN icon to indicate that the Mobile Connect session is still connected.
If the VPN connection is interrupted, the VPN icon disappears and you are no longer able to access the Intranet network. This can happen if your device’s connection transitions from Wi-Fi to cellular or to another network type.
Return to Mobile Connect to reestablish the connection. Optionally, you can configure Automatic Reconnect on the Settings tab to have Mobile Connect automatically attempt to reestablish interrupted connections.
Configure Mobile Connect Settings
Configure Mobile Connect Settings
SonicWALL Mobile Connect provides several settings for connection and logging options. The Settings tab also provides Support information that includes a User Guide, device connection, and server information.
The following options are controlled from the Settings tab:
• Connect on Launch - Sets Mobile Connect to automatically initiate a connection to the last-used profile when the application is launched.
• Automatic Reconnect - Sets Mobile Connect to automatically attempt to reconnect if the connection is lost. The SSL VPN connection can be disrupted when your device’s connection transitions to a different network type (for example, from Wi-Fi to cellular). This setting lets applications rely on a sustained VPN connection. There is no limit on the amount of time it takes to reconnect.
• URL Control - Allows other mobile applications to pass action requests using special URLs to Mobile Connect. These action requests can create VPN connection entries and connect or disconnect VPN connections. For example, another application can launch Mobile Connect, access internal resources as needed, and then disconnect by using the mobileconnect:// or sonicwallmobileconnect:// URL scheme. Some common examples of URL Control are:
Add profile: mobileconnect://addprofile[/]?name=ConnectionName&server=ServerAddress[&Parameter1=Value&Parameter2=Value...]
Connect: mobileconnect://connect[/]?[name=ConnectionName|server=ServerAddress][&Parameter1=Value&Parameter2=Value...]
Disconnect: mobileconnect://disconnect[/]
See the SonicWALL Mobile Connect User Guide for full URL Control parameter details.
Bookmarks - Displays centrally configured shortcuts, called bookmarks, to VPN resources such as URLs, Outlook Web Access, and iOS applications. These bookmarks, which are displayed on the main Connection tab when the VPN is connected, provide one-touch access to frequently used applications.
If using an SRA appliance, pulling down the Connection screen and releasing it refreshes the bookmarks. Mobile Connect supports Remote Desktop options like screen size and enable/disable audio as long as both the server bookmark and third-party iOS application support the option.
Note Bookmarks are supported on SRA appliances only when running version 7.5 or higher and Next Generation Firewall appliances running SonicOS 5.9.0.2 and higher.
More about Bookmarks
• Files – Deletes all cached files that have been downloaded and stored on the device. Note that cached files are encrypted on the device for added security.
Note Files are supported on SRA appliances only when running 7.5 or higher and not supported on appliances running SonicOS.
More about Bookmarks
• Logs - Serves two purposes:
– Enables full debug log messages of Mobile Connect activity. Leave this section disabled unless instructed to enable it by Dell SonicWALL Support staff.
– Deletes all log files that have been saved on the device.
Two additional options can be modified for connections to Dell SonicWALL E-Class SRA appliances. To view these options, go to the Connection tab and tap the Connection line to display the list of connections. Tap the information indicator to the left of the connection you want to modify. The Edit Connection window displays.
The following options can be configured:
• Remember Credentials - Enables saving of user authentication credentials for the VPN connection. This is enabled by default and can be controlled by the E-Series SRA server setting.
• Forget this Login Group - Mobile Connect remembers the Login Group that you specified when configuring the connection. To change to a different Login Group, tap Forget this Login Group. The next time you connect to the server, you are prompted to select a new Login Group.
Note If these options are not displayed, then you are connecting to either a Dell SonicWALL firewall or SRA appliance.
The Support section of the Settings tab provides the following support information:
• User Guide - Displays the SonicWALL Mobile Connect User Guide.
• Device Information - Displays information about the iOS device, Wi-Fi connection, Cellular connection, Bluetooth connection, and DNS servers.
• Email Logs - Creates an email to send the Mobile Connect log files to Dell SonicWALL Support staff. Tap Send to send the email.
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http://server/example%20file.html
mobileconnect://connect?callbackurl=http%3A%2F%2Fserver%2Fexample%2520file.html
When there are more than five bookmarks, the bookmarks can be filtered by selecting the Showing: <bookmark type> row that is displayed when there are more than five bookmarks lets you filter long lists of bookmarks by type. Select the type of bookmarks to display or select All to display all bookmarks.
Selecting a bookmark for an application that is not installed prompts you to install the application. Applications referenced by bookmarks also can be installed at any time using the Settings > Bookmarks tab. In addition to installing applications for bookmarks, the Settings > Bookmarks tabs is also used to select and install applications for bookmarks that support multiple third-party applications. For example, you might select Safari or Google Chrome for a Web bookmark.
Mobile Connect supports the following types of bookmarks and associated applications.
Note: In Mobile Connect for iOS 3.1, only Web and Desktop bookmarks are supported on the Dell SonicWALL EX series SRA appliances.
Desktop Bookmarks:
Portal name: Terminal Services (RDP – ActiveX), Terminal Services (RDP – Java) Internal type: RDP5ActiveX, RDP5Java
RDP bookmark types attempt to launch with the associated RDP application, as configured in the Settings tab.
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Additional details such as screen resolution should be provided to the client. However, support for passing such parameters varies based on the application. For example:
• Wyse PocketCloud Pro does not support Connect to console
• 2X Client does not accept screen resolution settings on iOS
Portal name: Virtual Network Computing (VNC)
Internal type: VNC
VNC bookmark types attempt to launch with the associated VNC application as configured in the Settings tab.
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Additional details such as screen resolution should be provided to the client. However, support for passing such parameters varies based on the application.
Portal name: Citrix Portal (Citrix)
Internal type: Citrix, Citrix_https
Citrix bookmark types attempt to launch with the associated Citrix application.
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Additional details such as screen resolution should be provided to the client. However, support for passing such parameters varies based on the application.
Web Bookmarks:
Portal name: Web (HTTP), Secure Web (HTTPS), External Web Site
Internal type: HTTP, HTTPS, URL, URL_https
These bookmarks launch in an associated web browser and the provided ‘Name or IP Address’ (HostID) is passed as the parameter to display in the browser.
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Portal name: Mobile Connect
Internal type: MC
Mobile Connect bookmark type relies fully on the OS to determine and launch the proper application. The bookmark is expected to be properly configured for launch. The Mobile Connect application attempts to launch it as is. (For example, telnet://server).
Terminal Bookmarks:
In Mobile Connect for iOS 3.1, Dell SonicWALL E-Class SRA appliances do not support Terminal bookmarks.
Portal name: Telnet, Secure Shell Version 1 (SSHv1), Secure Shell Version 2 (SSHv2)
Internal type: Telnet, SSH, SSHv1
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ConnectBot notes: Proper formatting is required for ConnectBot SSH (server bookmark field requires username@server).
Mobile Connect 3.1 supports secure mobile access to files through File bookmarks. File bookmarks allow secure access to files by first checking and enforcing the server configured file policy, and then securely downloading and displaying the file within the Mobile Connect application,
Server configured policies include control over whether a file can be printed, copied to the clipboard, opened in a third-party application, or securely cached on the iOS device. File bookmarks can also be created to folders or file share root directories to allow directory navigation.
Note In Mobile Connect for iOS 3.1, File bookmarks are supported only on the Dell SonicWALL SRA appliances with SRA 7.5 or later firmware. Support for File bookmarks in E-Class SRA and Next Generation Firewall appliances is expected in a future release.
When File bookmarks are configured for the user on the server appliance, they appear in the list of bookmarks after the VPN is established and can be filtered by selecting the Showing: Files row that is displayed when there are more than five bookmarks.
Selecting a File bookmark queries the server and enforces any file policies configured on the server for that File bookmark. If the file is not already cached on the device, the file is securely downloaded from the SRA appliance. After the file is downloaded, it is displayed within the Mobile Connect application.
Selecting a File bookmark to a folder or directory allows directory browsing and download and viewing of any file in the folder. All attempts to browse a file folder or view a file queries the server to enforce access policies.
Mobile Connect supports the file types natively supported by Apple iOS, including the following:
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If a file type is not supported, an Unsupported File message is displayed identifying that the file might not be viewable unless another application is installed that can view the file. Tap Try Anyway to try opening the file with another application that might be registered to handle that file type.
On iOS, policies can be configured on the server to control whether a file can be:
• Printed,
• Copied to the clipboard,
• Opened in a third-party application, or
• Securely cached on the device.
If a file has an Allow policy (Allow Print, Allow Copy, or Allow Open In) enabled, a Share button is displayed in the top right of the navigation bar when the file is viewed:
If the file has the Allow Print policy enabled, tapping Share displays the Print button.
If the file has the Allow Copy policy enabled, tapping the Share button displays the Copy button.
If the file has the Allow Open in policy enabled, tapping the Share button displays the Open in… button and icons for other applications that can open the file.
Tapping the Open in… button displays a list of applications that can open the file.
Connect on Demand is only available for connections to Dell SonicWALL E-Class SRA and SMB SRA appliances.
The Connect on Demand feature provides the ability for Mobile Connect to automatically establish a VPN connection when you attempt to access a domain on the private network. This provides a seamless VPN connectivity experience without the need to manually launch Mobile Connect.
Configuring a Connection to Dell SonicWALL E-Class SRA Appliances
The easiest way to determine if Connect on Demand is available for your E-Class SRA connection is to look at the Connection tab when a VPN is connected. If the 
information indicator appears to the right of the Status row, Connect on Demand can be configured while connected.
A VPN configuration on the Dell SonicWALL E-Class SRA appliance must meet the following requirements to support Connect on Demand.
• The VPN tunnel must not be configured for Redirect-All mode.
• The realm must be configured to use client certificates for authentication. Chained authentication (where a second authentication server is used) does not support Connect on Demand.
• The valid client certificate for the realm must be present.
• The user must successfully connect to the appliance at least one time.
To configure Connect on Demand, complete the following tasks:
1. Tap the information indicator
in the Status row on the Connection tab that displays the Connect On Demand screen.
Tap Connect on Demand.
3. Set Domain List to Connect If Needed to have Mobile Connect establish a VPN connection when accessing a resource with any of the domain suffixes listed.
4. Setting Domain List to Never Connect disables Connect on Demand for the domain suffixes listed.
5. If more than one domain is listed, you can enable Connect on Demand for individual domains by tapping on the domain name.
Note Always Connect domains are no longer supported in iOS 7 and 8 and they behave the same as Connect if Needed.
Configuring a Connection to Dell SonicWALL SMB SRA Appliances
On SMB SRA appliances, client certificate authentication is available as a second factor authentication method in addition to standard user name and password authentication. If a client certificate is required during authentication, the user is automatically prompted to select a client certificate from the iOS device.
Tapping on the information indicator 
that appears to the right of the client certificate displays additional details for the client certificate.
By default, a VPN configuration is the client certificate setting to Choose during login. To support Connect on Demand, a VPN configuration on the Dell SonicWALL SMB SRA appliance must meet the following requirements:
• The user’s effective client certificate enforcement policy, configured at the domain or user level, must be enabled to use client certificates for authentication.
• The user’s effective user name and password caching policy (configured at the global, group, or user level) must be set to Allow saving of username and password.
• The valid client certificate for the user must be present on the iOS device.
• The iOS VPN connection profile must have the user name and password configured, and the appropriate client certificate must be selected.
To configure Connect on Demand, complete the following tasks:
1. Select a client certificate under the Certificate row on the Edit Connection screen, which displays the Connect On Demand row:
2. Select the Connect On Demand row on the Edit Connection screen and enable Connect On Demand.
3. Set Domain List to Connect If Needed to have Mobile Connect establish a VPN connection when accessing a resource with any of the domain suffixes listed.
Setting Domain List to Never Connect disables Connect on Demand for the domain suffixes listed.
4. If more than one domain is listed, tap a domain name to enable Connect on Demand for an individual domain.
Note Always Connect domains are no longer supported in iOS 7 and 8 and they behave the same as Connect if Needed.
The Apple Trusted Network Detection (TND) enhancement to the iOS Connect On Demand feature is available in iOS 6. TND results in the following:
• Can be used only with Connect on Demand.
• Extends the Connect on Demand functionality by determining whether the user is on a trusted network.
• Configured with the iPhone Configuration Utility.
• Used for Wi-Fi connections only. When operating over other types of network connections, Connect on Demand does not use TND to determine whether a VPN should be connected.
Connect On Demand starts a VPN connection whenever a user tries to access a destination with a hostname specified in the domains list. For example, if *.example.com is in the Always Connected list, when a user accesses internal.example.com, the client starts a VPN connection regardless of the network to which the device is currently connected. TND compares the VPN and local DNS servers and DNS suffixes to determine whether to use Mobile Connect and dial the VPN, as shown in the following table:
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Consult documentation from Apple Inc. for more information about Trusted Network Detection and Connect on Demand.
To determine if TND is available for your connection, tap the information indicator in the Status row on the Connection tab. This displays the buttons used to enable/disable TND if available.
To configure TND, complete the following tasks:
1. Tap the information indicator
in the Status row on the Connection tab.
2. Ensure Connect On Demand is turned on.
Turn on Trusted Networks.
Note Trusted Network Detection is available only for connections to Dell SonicWALL E-Class SRA appliances.
The Monitor tab displays additional details about the connection, statistics on traffic transmitted, DNS information, and routes that have been installed.
The About tab of Mobile Connect displays the version number and legal text.
Troubleshooting Mobile Connect
If you are unable to connect to the Dell SonicWALL server, complete the following steps to troubleshoot the connection:
1. Double-check that you have entered the server name properly in the connection configuration.
2. Go to the Safari browser on your iPhone, iPod touch, or iPad and attempt to navigate to the SRA appliance web portal.
3. If you are unable to load the web portal, the problem is with the Dell SonicWALL appliance. Contact your network administrator if the problem persists.
4. If the web portal loads successfully on the Safari browser and you still cannot establish a Mobile Connect connection, notify Dell SonicWALL Support, as follows:
a. On the Settings tab, enable Debug Logging.
b. Attempt a connection to the server again to ensure that full debugging messages are logged for the attempt.
c. Then return to the Settings tab and tap Email Logs. An email launches in your mail client with the Mobile Connect log attached. Address the email to Support@sonicwall.com. Add any additional comments to the email and tap Send. Dell SonicWALL Support staff will contact you after reviewing your case.